In case you missed it: The other week, Sage CEO, Stephen Kelly, sat down with PredictiveHire's Steven John, number 45 on the Sage Top 100 list for 2017, and asked him his thoughts on AI and just how important he feels it is to get it right.
Stephen Kelly: “I’m really pleased to be engaging today with Steven John… an absolute expert in recruitment and people development.
“So, Steven, tell us a bit about what you’ve done. You’ve got a massive following, 18,000 followers on Twitter. You’re a renowned expert. Tell us a bit about that.”
Steven John: “Well, my background is technology and recruitment. As a lot of recruiters do, I kind of fell out of university with no real idea of a career path and landed in tech recruitment. I spent 13 years as a recruiter and then more recently had the opportunity to take my professional skills that I learned in recruitment and bring them into a business that’s using AI to help businesses make smarter hires.
“I’m a customer success manager for an AI business called PredictiveHire.
“In terms of what we do, we use predictive models to help businesses make smarter hires so they can identify who might be a better or more likely to be a better salesperson or deliver a better customer service experience to their customers.
“Whatever the metrics or the KPIs that their business is using to understand how its people are operating, our solution can help you understand, from the candidate market, who should we be spending our time with, who should the human beings within our talent team be spending time talking to.
“Because of the model, the algorithm has helped us sift through quiet a large number of candidates. I’m sure you guys get hundreds of thousands of candidates here. So how do we identify those shiny pins in the haystack? So that’s what our models do.”
SK: “Well, I think that’s brilliant, Steven. And obviously, kind of the relevance and gems of this Facebook Live session is to bring it down to all the entrepreneurs out there who are thinking about growing their business, living their dreams, pursuing their passions, and we all know the fuel of that is talented people.
“You mentioned artificial intelligence – AI, machine learning, predictive analytics aimed to make smarter hiring decisions that will really boost your business forward. What is your current experience of where we are on that journey?”
SJ: “I think a lot of businesses are ready. I think more businesses are ready than they probably realise. If I think about the numerous engagements that I’ve had with numbers of businesses, prospects and current clients, the things that strike me as quite interesting are the amount of data that businesses have.
“Surprisingly, some of the businesses who I would have thought would be incredibly data heavy, will have a lot of data on their people, haven’t been quite so. But the good news for those businesses and even the smaller businesses is that there are solutions available in the market that can help many companies get started on that journey.
“Sometimes I am surprised by how other businesses or some businesses invest their time, money and effort in technology solutions, in buildings, in lots of infrastructure and pieces of kit. But what they don’t necessarily do is invest as much money in their people.
“The encouraging thing is there are now lots of solutions available to businesses of all shapes and descriptions that will really help them start to make smarter decisions for their hiring processes.
“The people are the lifeline of the company. The cost of people is probably one of the most.”
SK: “It’s worth noting most of our customers who are in the services business, about 70% to 80% of their cost base is the people they hire and manage. And we believe in people science.
“So certainly, when they’re here, we want to be pretty scientific, but recruitment of them could be as scientific as that so we get the right person with the right skills, the right attitude, and the right competence to be successful.”
SJ: “Exactly, exactly.”